What to do when you need help
If your novated lease includes TFM Roadside Assist, it is available to help you 24/7. Our emergency Roadside Assist team can help if you get stuck either because you’ve might have broken down, got a flat tyre, flat battery, run out of fuel or locked your keys in the car.
If you’ve selected roadside assistance from a state-based provider in your contract and require assistance, please contact them directly.
How to contact TFM Roadside Assist
- Call 1800 817 683 (toll-free)
- Press 1 for Roadside Assist
Important details
You’ll need the following details on hand when you call Roadside Assist:
● Your vehicle registration number
● Your name and your employer’s name
● Details of your breakdown location
○ Street name and number
○ The nearest cross street(s) or landmark
● Whether you're on the road or off the road
● The direction that you were travelling in
● The nature of the problem (describe it as best you can)
● A contact phone number (if available)
Any charges (e.g. batteries or additional towing) that may apply will be invoiced through your TFM contact.
